Refund & Return Policy

At Rynn Studio, we take pride in providing premium-quality human hair that meets the highest standards of craftsmanship and quality. Every order is carefully inspected before it is packaged and shipped to ensure it arrives in perfect condition.

Because human hair is a personal hygiene product, we have established the following policy to protect both our customers and our business.

Returns

Due to the hygienic nature of our products, all sales are final once the hair has been opened, worn, installed, washed, dyed, bleached, cut, brushed, or altered in any way.

Returns are only accepted for products that remain unused, unopened, and in their original packaging with all security ties and labels intact.

Return Eligibility

To qualify for a return, you must:

  • Contact us within 7 days of receiving your order.
  • Ensure the product is unused and unworn.
  • Return the item in its original packaging with all tags and security ties attached.
  • Provide your order number when requesting a return.

Items that do not meet these requirements cannot be accepted.

Damaged, Defective or Incorrect Orders

We carefully inspect every order before shipment. However, if you receive:

  • The wrong item
  • A damaged product
  • A product with a verified manufacturing defect

Please contact us within 48 hours of delivery.

Kindly include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

Our team will review your request promptly and, if approved, we’ll arrange a replacement or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If your refund is approved, it will be issued through your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

We only replace products if:

  • The incorrect item was shipped.
  • The item arrived damaged.
  • A manufacturing defect is confirmed.

We do not exchange products that have been opened, installed, or used.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided they have not entered processing or been shipped.

Once an order has been processed or dispatched, it can no longer be cancelled.

Return Shipping

We proudly offer FREE Worldwide Shipping on every order.

If you wish to return an eligible item due to a change of mind or any reason not caused by Rynn Studio, you will be responsible for the cost of returning the package to us.

If the return is due to an error on our part—including receiving the wrong item, a damaged product, or a verified manufacturing defect—Rynn Studio will cover all return shipping costs and arrange a replacement or refund where applicable.

Return Approval

Please do not return any item without contacting us first.

All returns must be approved by our customer support team before being shipped back. Returns sent without prior authorization may not be accepted.

Contact Us

If you have any questions regarding our Refund & Return Policy, we’re always here to help.

Email
rynnstudio@gmail.com

WhatsApp
+255 62 635 9091

We aim to respond to all enquiries within 24 business hours.

Thank you for choosing Rynn Studio. Your trust means everything to us, and we’re committed to delivering a premium shopping experience from the moment you order until your hair arrives at your doorstep.