FAQs
We’ve answered the most common questions about our products, shipping, and orders. If you can’t find the answer you’re looking for, our team is always happy to help.
Email: rynnstudio@gmail.com
WhatsApp: +255 62 635 9091
We typically respond within 24 business hours.
Is your hair 100% human hair?
Yes. Every bundle is made from premium-quality human hair, carefully selected for its softness, durability, and natural appearance.
Can I dye, bleach, or tone the hair?
Yes. Our human hair can be professionally dyed, toned, or bleached. We recommend having all chemical treatments performed by an experienced stylist to maintain the quality of the hair.
Can I straighten or curl the hair?
Absolutely. Our hair can be straightened, curled, or styled using heat tools. Always use a heat protectant and avoid excessive heat to preserve its longevity.
How long does the hair last?
With proper care, our premium human hair can last 12 months or longer, depending on maintenance and frequency of use.
Does the hair shed or tangle?
Our hair is carefully processed to minimize shedding and tangling. Like all natural human hair, a small amount of shedding is normal, especially after customization or installation.
How many bundles do I need?
- 10”–16” – 2 to 3 bundles
- 18”–22” – 3 bundles
- 24”–30” – 3 to 4 bundles
- 32” and longer – 4 bundles for a fuller look
How long does shipping take?
We proudly offer FREE Worldwide Shipping.
Every order is carefully prepared and delivered within 14 days.
Once your order has been shipped, you’ll receive tracking information by email.
Do you ship internationally?
Yes.
We offer FREE Worldwide Shipping to customers around the world.
Can I place a custom order?
Yes.
If you’re looking for a specific length, texture, density, or color, we’d be happy to create a custom order for you.
Simply send us your inspiration photos and requirements via WhatsApp or email, and we’ll guide you through the process.
Do you offer wholesale?
Yes.
We welcome wholesale enquiries from salons, hairstylists, beauty businesses, and retailers.
To discuss wholesale pricing and partnership opportunities, please contact us directly.
Can I cancel or change my order?
Orders may only be cancelled or changed before processing begins.
Once production has started, we are unable to modify or cancel the order.
What payment methods do you accept?
We accept the secure payment methods displayed during checkout.
Do you accept returns?
Due to the nature of human hair products, returns are accepted only for items that are unused, unopened, and in their original condition.
Please refer to our Refund & Return Policy for complete details.
How should I care for my hair?
To keep your hair looking beautiful:
- Wash with a sulfate-free shampoo.
- Use a moisturizing conditioner.
- Air dry whenever possible.
- Brush gently from the ends upward.
- Store your hair properly when not in use.
With proper care, your hair will remain soft, beautiful, and long-lasting.
Still Have Questions?
Our team is always here to help.
Email: rynnstudio@gmail.com
WhatsApp: +255 62 635 9091
We aim to respond within 24 business hours.